Scanning Problems

Most problems are easily solved, and some of the most common questions and their recommended solutions are listed below.

Symptom:      After following the installation instructions, my computer cannot find the scanner.

Cause 1:         Your software may have not been successfully installed.

Solution 1:      Please insert the CD-ROM and reinstall the scanner software. Follow the on-screen instructions carefully when installing the software.

Cause 2:         Some aspect of your computer system does not support USB.

Solution 2:      Download       and       execute       the       file       USBREADY.EXE       at http://www.usb.org/home to determine the level of your computer’s USB support.

Cause 3:         USB is not enabled in your BIOS settings.

Solution 3:       Enable the USB controller in your BIOS settings. This is typically done by pressing a key5  (usually <del>, <F1> or <F10>) during startup. In the BIOS Settings screen that appears, find the option for USB and enable it. Exit and  Save the changes you made. Your computer is rebooted automatically.   Please consult your computer vendor before attempting to do this change.

Cause 4:         The USB controller was improperly installed on your computer.

Solution 4:       To reinstall the USB controller, click on the Start button, choose Settings and select Control Panel. In the window that opens, double-click on the Add New Hardware icon. Carefully follow the instructions that appear on your screen.

Symptom:      The scanned image looks grainy on the screen.

Cause:            Your video mode is not set to show more than 256 colors.

Solution:          We recommend that you set your video mode to 16 bits per pixel (65536 colors) or higher.  Please consult your video card, computer or Windows documentation to change the video mode.

Symptom:      The scanner scans very slowly.

Cause 1:          You are running other applications in the background.

Solution1:        Close all the other applications that are running in the background.

5  Please consult your computer manual on how to modify your BIOS/CMOS settings.

Cause 2:         You are scanning at a high resolution (DPI).

Solution 2:       Reduce the resolution.

Symptom:      The scanned document comes out as strange characters on the screen after the OCR process is completed.

Cause 1:         Text page was scanned upside down.

Solution 1:    Reverse the page and scan again.

Cause 2:         The OCR software is limited to certain types of documents, fonts and formats.  You might be trying to scan a form, spread sheet, a hand written letter or a document with color text or color page.

Solution 2:       Scan a clean document that contains, preferably, one column and has black text on a white page.

Symptom:      The  scanner  is  not  in  the  list  of  supported  scanners  in  other commercial software.

Solution:         Select TWAIN as the scanner.

Symptom:     Unable to scan from other software other than the one that came with the scanner.

Solution:         Enter the Scanner Setup within the program, Select TWAIN and you will see your scanner listed.

Symptom:      Unable to save to a floppy diskette.

Cause 1:         The floppy disk might be writing protected.

Solution 1:       Move the write protection tab, located in the back of the diskette, to the closed position.

Cause 2:         Your disk might not be formatted.

Solution 2:           Format the diskette.

Cause 3:         There is not enough space available in the disk to save the document. Solution 3: Delete any files that you do not need from the floppy disk.

Cause 4:         You might be scanning your document at a high resolution.  Documents scanned using higher resolution modes will take a considerable amount of disk space.

Solution 4:       Reduce the resolution.

Symptom:      The image looks good in the software that came with the scanner but  it  does not look good when  I  export the image to  another program.

Cause:            Different imaging programs use different Monitor Gamma settings.

Solution:         Change the Monitor Gamma settings in either of the programs so that they match.  Please consult the help files for each program to find out how to adjust the Monitor Gamma.

Symptom:      The image looks good in the screen but is very dark when printed.

Cause1:          The Monitor Gamma Settings or the scanner brightness settings are not set properly.

Solution 1:      

1)     Change  the  Monitor  Gamma  to  a  value  between  1.0  and  1.5.

Please consult your help file for information on how to adjust the Monitor Gamma.

2)    Adjust the brightness control in the TWAIN window before scanning.

Cause2:          The printer brightness setting is not set properly.

Solution 2:       Adjust the brightness in the printer.  Some printers allow you to change the brightness settings. Please consult your printer documentation.

Symptom:      The  scanned  image  takes  too  long  to  be  sent  with  an  email message.

Cause1:          The image was scanned at a high resolution or is physically large. Solution1:        

Scan at a lower resolution (DPI).

Cause 2:         The Internet might be congested. Solution 2:  Try sending the message at a later time.

Symptom:      The image that I sent through email looks good in my computer but it looks dark in the recipient computer.

Solution:         The Monitor gamma settings should be approximately the same in your and the recipient computer.

Symptom:     A. -Disk is full- error is displayed when I click on the scan button.

Cause:            Your computer is running low in resources. Your computer hard disk drive does not have enough space to process the image. This may be because you are scanning at too high of a resolution.

Solution:          Obtain a larger hard disk or rescan at a lower resolution.

Symptom:     A -Disk I/O error- message is displayed.

Cause 1:         This error is caused if the hard disk drive does not have enough space available to process the image.

Solution 1:       Make  some  space  available in  the  hard  disk  drive  by  deleting any programs or files that you do not need.

Cause 2:         Your hard disk drive might be heavily fragmented or it might contain some bad sectors.

Solution 2:       Run  the  Scan  Disk  utility  that  came  with  your  Windows  computer.

Please consult your computer documentation or the Windows help files on how to run the Scan Disk Utility.

Symptom:      The error “Scanner not Found” that is displayed.

Cause 1:         The USB cables are not connected properly.

Solution 1:       Make sure that the cables are connected tightly and to the proper port.

Cause 2:         The USB cable might be too long.

Solution 2:       Please use the USB cable that comes with your scanner.

Cause 3:          The scanner’s power cord is not connected properly.

Solution 3:       Make sure that the AC adapter is connected to an outlet.  If the scanner is connected to a Surge Protector, make sure that the Surge Protector is turned on.

Symptom:      The document or photo has been inserted into the scanner but is not fed through the scanner.

Cause 1:         The document or photo was not correctly inserted into the scanner.

Solution 1:     Make sure the document or photo is properly inserted into the page feed of the scanner.

Solution 2:       The paper may be too think or too thick.

Cause 2:          The thickness of the paper is out of scanner specifications.

Symptom:      The  document or  photo  got  jammed  while  getting  fed  into  the scanner.

Cause:            The document or photo was not correctly inserted into the scanner. Solution:       

Grab ahold of the jammed paper and pull it through the scanner. Try to avoid creasing, wrinkling or tearing the paper.

Common -How-to- Questions

Symptom:      How do I cut an image and paste in another program?

Solution:         

1)     Select the area that you want to cut.

2)     Click on [Edit].

3)     Click on [Cut].