If you encounter problems with your scanner, please review the installation and scanning instructions contained in this guide.

Before you ask for customer service or repair, please refer to the information in this chapter and consult our FAQ (Frequently Asked Questions) in which you can find useful self troubleshooting information.  From the Windows START menu, point to Programs > Your Scanner Model Name, and then click FAQ.

SCANNER CONNECTION

 The  first  step  to  take  when  troubleshooting  connection  problems  with  your scanner is to check all physical connections.  The icon  , located on the Windows system tray, indicates if the scanner software is properly launched and the scanner and computer are communicating with each other.

CLEARING PAPER JAMS

If a paper jam in the ADF happens, please perform the following steps:

1.   Remove any unjammed documents still loaded into the ADF.

2.   Open the ADF cover by pulling the cover open lever.

3.   Gently but firmly pull the jammed documents out of the ADF.   Try to avoid creasing or wrinkling the documents.

Attention: Do not try to pull jammed or half-scanned documents out of the ADF without first opening the ADF cover. Doing so may permanently damage the ADF.