This troubleshooter deals with some potential Pen-PC connectivity issues.

Issues:

1. The Pen says that it is connected to the PC but the PenExplorer window hasn’t opened on screen and I can’t see the icon in the taskbar.

2. I receive the “Error connecting to PC” message on the Pen but I have followed all the tips and the PenExplorer should be working correctly.

Solutions:

Try the following options, in this order:

1. Disconnect the USB cable from the Pen. Restart the Pen, connect the USB cable and try to re-establish communications (select Connect to PC from the Pen Main Menu).

2. On the Pen: Disconnect the USB cable from the Pen and restart the Pen.

On the PC:

a. Press the Ctrl-Alt-Delete buttons at the same time to open the Windows Task Manager.

b. Go to the Processes tab and highlight PenService.exe in the Image Name list.

c. Click on the End Process button.

d. Click Yes on the Task Manager Warning (XP) or End Process in the Windows Task Manager confirmation message (Vista).

e. Go to C:\Program Files (or the equivalent in Vista) and open the WizCom Technologies Ltd folder. Open the WizCom PenExplorer folder and look for the PenService.exe file.

f.  Double-click on the PenService.exe file to reactivate the PenExplorer. If the Windows Task Manager is still open, you will see PenService.exe reappear in the Image Name list.

On the Pen: Connect the USB cable and try to re- establish communications (select Connect to PC from the Pen Main Menu).

3. Re-install the PenExplorer

On the Pen: Disconnect the USB cable from the Pen and restart the Pen.

On the PC:

a. Go to the Control Panel  and select Add or Remove Programs (XP) or Programs and Features (Vista).

b. Highlight the WizCom PenExplorer and click on Change/Remove (XP) or Uninstall/Change (Vista). The WizCom PenExplorer – Installshield Wizard will appear.

c. Select Remove and uninstall the PenExplorer.

Restart the computer if requested.

d. Insert the CD that came with your Pen and follow the instructions to install the PenExplorer.

e. Click Finish when the installation is complete.

On the Pen: Connect the USB cable and try to re- establish communications (select Connect to PC from the Pen Main Menu).