- Can I use the Zpen on any surface? Can I take notes on my lap?

o A: Yes. As long as the writing is done on a relatively smooth surface and a clear line-of-sight is maintained between the pen and receiver

-Does the product work in a noisy environment?

o A: Generally speaking, yes, it does; Zpen technology knows how to ignore out-of-band noises (generated below 25Khz and above 80Khz) and implements “smart” algorithms to deal with in-band noises (25-80Khz).

-Can two or more people use a Zpen next to each other at the same time?

o A: Yes. The current version allows two or more users to sit next to each other and work without worrying for interferences

- Is it compatible with MAC and Linux operating systems?

o A: All digital files captured by the Zpen’s receiver can be viewed in MAC OS X and several Linux operating systems using the Multiplatform Viewer stored on the receiver itself.

-The PC does not recognize the receiver after plugging it in.

o A: Change the USB port and USB cable and try again. If it still does not recognize the receiver, restart the receiver by pressing the Reset button on the back of the receiver (small hole near one of the edges).

- The receiver’s error LED (right most LED) blinks when operating the device for the first time.

o A: The receiver’s battery arrives uncharged. Charge the device for 6 hours (the power LED should blink while charging) before first use.

- How do I use the receiver when writing on a thick pad of paper?

o A: Clip the receiver to the side of one of the pages (or to the bottom, as long as you maintain a clear line-of-sight) and start writing.

Receiver

- How many digital pages can the receiver store?

o A: Several thousand pages (an average page size is approximately 300KB).

- How do I know when to charge the receiver?

o A: When the receiver’s battery LED (right most one) starts blinking, this signals that the receiver battery is running low and should be recharged (in this case you will have several more minutes before the receiver shuts itself down automatically).

- When plugging the receiver in to my computer, I do not see the power LED blinking; what’s wrong?

o A: The receiver is not being charged; the computer may not be providing enough current to charge the receiver. Therefore, replace the USB port (or the USB extension cable) on your computer or try to recharge it on a different computer.

-Part of the text I wrote was not saved.

o A: The receiver turned off due to a low battery level. Recharge the battery.

- How long do I need to charge the receiver’s battery?

o A: Recharging an empty battery until it is full may take 5-6 hours.

-How do I know when the receiver has finished charging?

o A: While charging, the power on LED (left most LED) blinks. When it stops blinking (turned on), the receiver is fully charged.

-Is there an indication for “flash memory full”?

o A: The right most LED starts blinking rapidly.

-Do I need to replace the receiver’s battery?

o A: No. The receiver’s battery is a rechargeable and capable of running hundreds of charging cycles.

-How do I know that I turned a page on the receiver?

o A: Upon releasing the receiver’s clip, you will notice the pen LED (middle LED) turning on for 0.5 seconds, indicating that a new page has been opened.

-Can I plug in the receiver into the computer without turning it off first?

o A: Yes; however we recommend turning it off first.

-All lights are on, and the receiver does not respond.

o A: This might happen due to problems in the USB power or with the connector’s contacts. Restart the receiver by pressing the reset button on the back (small hole near one of the edges).

Pen

-How do I know that the pen is transmitting?

o A: When you start writing, the pen down LED (middle one) turns on every time the pen tip touches the writing surface.

- When writing, the pen down LED (middle LED) does not turn on.

o A: Several factors might affect the reception of the pen’s transmission: (i) there must be a clear line-of-sight between the pen and receiver. (ii) also, look to see how you write; do not block the crystal cone (the transmission component) at the bottom part of the pen. (iii) low pen batteries.

-What is the indication for “pen batteries running low”?

oA: The pen LED (middle one) starts blinking rapidly.

- How do I replace the Zpen's batteries?

o A: Refer to the relevant section in the User Guide.

- What type of batteries should be used with the Zpen?

o A: The common batteries are standard 393 (watch) ones.

- What type of ink refill is used with the Zpen?

o A: Standard mini-ballpoint refill.

- How do I change the ink refill?

o A: Simply pull the pen tip out of the Zpen and insert the replacement pen refill into the Zpen
Multiplatform Viewer

- How do I set the date and time of my created files?

o A: open the Multi-platform Viewer application and go to Tools → Set Clock